ECC Restoration Inc.
Frequently Asked Questions On Property Restoration
Restoring & Serving Our Community For The Better
Fire & Smoke Damage
What Is The Cost Of Fire Restoration Services?
Costs vary on the amount of damage caused and tasks at hand. ECC Restoration Inc. will work with your insurance provider to ensure you receive an accurate claim amount to put towards fixing damages.
What Are The Benefits Of Using A Restoration Company?
Working with a local restoration company like ECC Restoration Inc. not only ensure you have a smooth process but allows you to be at easing knowing we are open 24 hours a day ready to be by your side when a problem arises.
How Fast Is can You Be Here
ECC Restoration Inc. is a 24 hour water, fire and mold restoration and remediation company. Ready to be onsite at any hour of the night.
Water Damage
What Should I Do After A Flood or Sewage Leak
After a flood or sewage leak, ensure safety by turning off electricity and gas, avoiding contact with contaminated water, and wearing protective gear; evacuate if there’s structural damage or ongoing risks; document damage with photos, videos, and a detailed list for insurance claims; and notify your insurer to begin the claims process and follow their guidance.
Do I Have To leave My Home Or Close My Business During The Restoration Process?
If the flooding poses health risks or disrupts your daily activities, we recommend temporarily relocating until a professional restoration company can repair the damages.
Common Asked Questions
Who picks the contractor that does mitigation and restoration work on my home or business?
You as the owner decide who performs any work on your property. We get referred by insurance companies frequently and we always make it clear that it is your choice and no one else's.
Is there a benefit to using the same contractor to perform initial demo/ mitigation services and the subsequent repair work?
Some contractors only do mitigation work and some contractors only do restoration work. At ECC Restoration we are trained and certified in both mitigation/remediation and repairs. We like to think that it is more beneficial to deal with one company throughout the entire process.
My insurance company says I need to get multiple estimates for the repair work. Is that true?
Sometimes, that is the impression that is given by insurance companies, but you are not required to get multiple estimates, nor are you required to accept the low bid for the work that needs to be completed. We work directly with your insurance representative on scope and pricing until we are satisfied that everything is in place to do the repair work to our excellent standards.
Does ECC Restoration work with all insurance companies?
We work on your behalf with all insurance companies. You hire us, not your insurance company so we work directly for you to insure that your building is put back together correctly.
What are my first obligations per my policy when water or fire damage occurs?
Most policies state that it is up to the insured to take steps to prevent more or secondary damage from occurring. If building materials are left wet for an extended period of time with no effort to mitigate mold will start to develop. Insurance companies reserve the right to deny coverage for additional damage when steps could have been taken to protect the property.
Contracting
Why Should I Consider ECC Restoration Inc. For Contracting?
Choose ECC Restoration Inc. for a expert service, reliable solutions, and a commitment to restoring your property efficiently and safely. We are a class A licensed contracting and restoration company open 24/7 located in Roanoke, Virginia.
Mold
What Do I Do If I Find Mold?
If you find mold, clean small areas with soap, water, and a disinfectant. For large or persistent mold, contact a professional remediation service.
How Do I Know What Type Of Mold I Have?
To identify the type of mold, consult a professional like ECC Restoration Inc. mold inspector or testing service for accurate analysis.
Can Hurt My Health?
Yes, mold can affect your health, causing allergies, respiratory issues, or other symptoms, especially in sensitive individuals.